The ISO 9001:2000 certification serves as a quality of service management tool, covering the primary processes for development, delivery and support of mBalance's core network products for mobile telecom operators. The audit took place during spring 2007 at the mBalance's headquarter in Amsterdam and thoroughly examined the company's engineering activities - from information systems design and operation to technical and administrative support. The certification recognizes mBalance's business processes and practices as meeting strictly defined international benchmarks for quality of service.

Quality enables a smooth transition to the future

The overall quality focus built in their business processes and the top-rate TextPass^TM products, are cornerstones in the growth of mBalance, in business and subsequently in personnel. "Our business and service management system provides a solid standard for our employees to deliver high quality products and services. This quality awareness, combined with our customer focus and the ongoing improvement of our products are resulting in the best possible solutions for our customers and enables them to make a smooth transition to the future.", says Marien van Ouwerkerk, CEO of mBalance.

Customer Satisfaction is the standard

mBalance is a market oriented company; the customers play a central role in their thinking and acting. According to Rob Vermeulen, mBalance's ISO 9001:2000 project manager: "the ISO certification will ensure that mBalance achieves strict operational standards in meeting the communications requirements for our existing customers as well as for future customers."

Marien van Ouwerkerk adds: "I am very pleased that mBalance has been awarded with this ISO-Certification. It's an independent recognition of our continuous drive in trying to exceed our customer's expectations. The current, high quality of our processes, products and services will also be the standard for tomorrow".